IMPORTANT DELIVERY UPDATE:
All UK orders are sent via Royal Mail using a tracked and signed for service.
All web orders are picked and packed during our store opening hours Monday to Saturday. Orders placed before 12PM will be collected for dispatch the same day. Orders placed after 12PM will be collected for dispatch the following working day.
Please note that once your order has been dispatched from our store, the responsibility is passed to our couriers to ensure your order arrives safely and on time.
If you have any questions regarding your order or delivery queries, please contact email@example.com so that we can help you resolve the problem.
Items purchased over a bank holiday weekend will be shipped on the next available working day, when our chosen delivery services are operating again.
RETURNING & EXCHANGING ITEMS
If you are not happy with your online order for any reason, you are more than welcome to an exchange (subject to availability) or a refund on full-price items, providing the goods have not been worn or used and are sent back to us with all tags in place within 14 days of notifying the store.
Exclusions to this apply to cosmetic products, swimwear and lingerie, where we do not accept returns for hygiene and safety reasons.
It is imperative that you contact us for authorisation before returning any goods so that we can supply a returns authorisation code. Items purchased in the sale can be returned within 7 days of purchase for an exchange or refund.
Please note that orders sent back without prior authorisation will not be accepted and returned to the sender. Return postage costs incurred in an exchange or return are payable by you, the customer, unless otherwise agreed by Blues. Exchanges will be sent immediately on return of your original purchase.
Returning faulty items will only be accepted if the goods were faulty when delivered to you; we take every effort to check your purchase thoroughly for any faults before sending them out. All items returned as faulty will be inspected on receipt and any items deemed subject to fair wear and tear will not be accepted as faulty.
We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting firstname.lastname@example.org about the fault.
As of 1st January 2021 there may be additional taxes and duties that are not included in the shipping rates at checkout when shipping to countries within the EU. Colourway Clothing Ltd does not take responsibility for any customs fees or charges for EU orders. These customs charges are the sole responsibility of the customer. VAT is charged at 0% on EU sales at checkout. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
Purchases made in-store on full price items are subject to a 14 day return policy. For store returns, we offer an exchange or credit note only. If an item is not available to exchange, the customer will be issued with a credit note to be used within 3 months of the original purchase date. Items bought in-store in the sale are non-returnable.
Faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your Paypal account to the value of the item at the time of purchase and any shipping costs incurred. Please note that refunds onto Paypal can take up to 30 days and are subject to Paypal refund regulations. Please allow up to 7 days for refunds to credit cards.
Again, exclusions apply to cosmetic products, swimwear and lingerie, where we do not accept returns for hygiene and safety reasons.
Under no circumstances will we accept returns for any non-faulty items that have been worn and/or tags removed.
Returns & exchanges received outside the above time frames will not be accepted.